Maintenance

Maintenance Benefits

• Maintenance agreements providing guaranteed response times.
• Regularly scheduled maintenance calls and remote service.
• Discounted rates.
• Priority dispatch over non-maintenance customers.
• Time and a half charges do not apply to maintenance customers for work performed after hours, on weekends, and on holidays.
• Remote billing in fifteen minute increments (versus thirty minute increments for non-maintenance customers).
• Access to ticket portal for job requests and viewing the status of open tickets.

Maintenance Terms

• Four hour monthly minimum - discounts increase by number of hours per month purchased.
• Terms may be modified with thirty day notice.
• No long term commitment required.

Virtualization

VMWare

• ESXi solutions ranging from single servers to high availability and fault tolerant clusters.
• SAN and attached storage solutions for VMWare clusters.
• VMWare Workstation and VMWare player installation and support.
• VMWare Fusion installation and support.

Microsoft-based

• Hyper-V with various cluster and storage solutions and options.
• Installation, service and support for Remote Desktop Services (formerly Terminal Services).
• Installation, service and support for Citrix XenApp and Presentation Server.
• Virtual PC and Windows XP Mode installation and support.

Industry Specific

Medical

• EHR/EMR systems including eClinicalworks, A4 systems, Greenway, EncounterPro, and more.
• Practice management systems including Medisoft, NetPractice, GE Centricity, and more.
• HIPAA Business Associates with HIPAA certified technicians.
• PACS systems and viewer installation and support including Synapse, eFilm Workstation, and more.
• Dictation systems including Dragon Medical, MD Dictate, PowerScribe, and more.

Building

• Autodesk software such as Autocad and Revit.
• Microstation
• Sage Timberline installation and support (coupled with existing Sage customer support contracts).
• Bluebeam and Adobe.
• Support and customization for various Access-based systems and reporting.
• Digitizer and plotter connectivity and installation.

Accounting

• Quickbooks (all versions including enterprise editions).
• Peachtree Accounting (all versions).
• Various Sage Accounting systems such as Sage 100, Sage 300, and others.
• Microsoft Dynamics.

Other Industries

• Design Groups
• Engineering Firms
• Electricians
• Schools
• Churches
• Manufacturing Plants
• Machining Companies
• Security Companies
• Hedge Funds
• Financial Services
• Real Estate
• Property Management
• Many others...

HIPAA

HIPAA Certfications

• Certified HIPAA Business Associates.
• Texas HB300 trained and certified technicians.
• HIPAA IT security trained and certified technicians.

HIPAA Guidance

• Documentation and procedures for HIPAA compliance.
• IT security guidance, procedures, and documentation to assist HIPAA compliance officer in reaching full compliance.